The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Ponferrada (Castille and Leon), Barcelona (Catalonia), A Coruña (Galicia), La Carolina, Seville (Andalusia)
Sector
Adminstrative / Support Services Office administrative, office support and other business support activities Activities of call centres 82.20 - Activities of call centres
300 jobs Number of planned job losses
Announcement Date
30 May 2025
Employment effect (start)
30 September 2025
Foreseen end date
30 December 2025
Description
Teleperformance, a French multinational group specialised in call centres, has announced an employment redundancy file (ERE) that could affect 321 employees across Spain, including 63 in its Barcelona office—making it the second most impacted location after Ponferrada, where 196 job cuts are foreseen. Other affected sites include A Coruña, Madrid, La Carolina (Jaén), and Sevilla. The measure, attributed by the company to organisational and productive reasons, primarily targets staff assigned to the Vodafone Tú a Tú and Verisure campaigns.
Negotiations did formally began on 30 May with the constitution of the negotiating committee. Trade unions CCOO and CGT have voiced strong opposition to the plan, emphasising that the company retains sufficient campaign volume to absorb the affected workers. CCOO has committed to working towards minimising job losses and ensuring any departures are voluntary and properly compensated, while CGT questions the justification for the dismissals altogether, asserting that no employee is superfluous. A month-long negotiation process is now underway.
The company already announced an internal restructuring plan in 2023, affecting 310 people Teleperformance 2023-ES
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
