Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Indra, a Spanish information technology and defence company, has announced an employment redundancy file (ERE) affecting 210 customer service agents at its call centre in Seville. The move has been strongly contested by UGT, the majority union at the site, which alleges the process constitutes a “fraud of law.” According to UGT, Indra has failed to apply the correct sectoral agreement—the Contact Centre Collective Agreement—which mandates full subrogation of staff when a service contract is transferred to another provider.
UGT has filed a complaint with the labour inspectorate, arguing that the improper application of a more favourable internal agreement has allowed Indra to sidestep legal obligations, thereby enabling new contractors, Teleperformance and Diusframi, to deliver the same service for Caixabank's Ficonsum programme at a lower cost, without absorbing existing staff. The union demands Caixabank’s intervention to ensure accountability and has led protests and strike actions throughout May and June. A resolution from the labour authority is pending
Indra did announce recently a business expansion plan to create 2400 new highly skilled jobs in defence-related activities Indra Group 2025-ES
Eurofound (2025), Indra Group, Internal restructuring in Spain, factsheet number 202950, European Restructuring Monitor. Dublin, https://dev.eurofound.europa.eu/restructuring-events/detail/202950.
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