Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
DIGI, the Spanish subsidiary of the telecoms group DIGI Communications, has inaugurated a new customer service centre in Valencia, which will generate over 150 direct jobs in the coming months. Located on Calle Guillem de Castro, the 450-square-metre facility joins existing centres in Madrid and Seville and aims to enhance customer experience and operational efficiency.
The centre is equipped with state-of-the-art technology and includes dedicated training spaces to support the professional development of staff. All roles will be filled through direct employment, offering permanent contracts, competitive salaries, and additional benefits. DIGI currently employs over 470 people in Valencia and more than 920 across the region.
The opening reflects DIGI's broader strategy of investing in customer proximity and workforce stability. The company now serves over one million customers in the Valencian Community and has extended its fibre network to 1.9 million homes, or 58% of households in the region. Nationally, DIGI employs over 10,000 people and continues to expand its ultra-fast fibre and mobile network infrastructure.
The company did experience in March 2025 another job expansion of 130 new jobs DIGI 2025-ES
Eurofound (2025), Digi Spain Telecom SLU, Business expansion in Spain, factsheet number 203525, European Restructuring Monitor. Dublin, https://dev.eurofound.europa.eu/restructuring-events/detail/203525.