Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
BT aims at answering ' at least 80% customers' calls from the UK by the end of the 2016. Currently, there are 800 workers in Warrington and BT plans to hire 90 more. Overall, BT plans to hire 1000 new employees working in the UK customer contact centers by the end of this year. To date, BT's call centers have been primarily located in India, as managing customer calls such regions has allowed the company to minimize costs. Until 2015, centres in Bangalore and Delhi responded to the majority of the 10 million calls that BT receives from customers annually. However, during 2015, 50% of calls were answered by a call center in UK. Currently, there are 20 contact centers within the nation. BT's plans for the future include the creation of "hundreds of other customer call centers in UK".
Eurofound (2015), BT Consumer, Reshoring in United Kingdom, factsheet number 247, European Restructuring Monitor. Dublin, https://dev.eurofound.europa.eu/restructuring-events/detail/247.
This working paper offers a comprehensive methodological overview of the European Restructuring Monitor (ERM) databases. Even though the methodology has not changed over time, new categories have been added, and the way it has been used by researchers and policymakers...
This Eurofound research paper explores key trends in restructuring in recent years, highlighting the companies that announced the largest job losses and job gains in the EU. It builds on an analysis of company announcements recorded in Eurofound’s European Restructuring...
In 2023, thousands of workers in big tech lost their jobs. Meta, Amazon, Google, Apple, Microsoft and Salesforce had been considered to offer good and secure jobs up to this point. Giants of the information and communication technology (ICT) sector,...
In 2024, the automotive sector in the EU came to the fore in public and policy discussions. The focus was on the slowdown in electric vehicle (EV) sales, rising global competition, belated investments in new technologies, and the potential closure...
The more employee monitoring resembles surveillance – with its systematic, continuous and detailed tracking of employees' activities, behaviours or communications – the greater the potential for infringement of both privacy and data protection rights. Although the EU General Data Protection...
Since 2013, Eurofound's ERM database on restructuring-related legislation has been documenting regulatory developments in the Member States of the European Union and Norway which are explicitly or implicitly linked to anticipating and managing change. The most recent update to the...
