The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Adminstrative / Support Services 82 - Office administrative, office support and other business support activities 82.2 - Activities of call centres 82.20 - Activities of call centres
850 jobs Number of planned job losses
Announcement Date
21 April 2004
Employment effect (start)
Foreseen end date
Description
More than 850 people will lose their jobs at services firm Experian, the latest victims of the trend for companies such as Marks & Spencer to shift their call centres to India. The credit checking and data collection firm, part of GUS, is shutting its division that provides call centre services for third parties. It blamed the loss of some of its biggest contracts to offshore companies.
Sources
21 April 2004: The Guardian
Citation
Eurofound (2004), Experian, Closure in United Kingdom, factsheet number 60273, European Restructuring Monitor. Dublin, https://dev.eurofound.europa.eu/restructuring-events/detail/60273.