The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
North East (England); Northumberland, Durham and Tyne & Wear; Sunderland
Location of affected unit(s)
Sunderland
Sector
(77 - 82) Adminstrative / Support Services 82 - Office administrative, office support and other business support activities 82.2 - Activities of call centres 82.2 - Activities of call centres
115 jobs Number of planned job creations
Announcement Date
29 June 2006
Employment effect (start)
Foreseen end date
Description
Call centre firm 2Touch are to create 115 new jobs at their centre in Sunderland. The firm already employ around 1,000 at the centre. The company, which handles calls for firms including Toyota and Britvic, said the 115 new posts came with two major contracts. Managing director Stuart Gray said the new jobs demonstrated UK call centres could successfully buck the trend of companies using sites in India. Mr Gray said: 'We are delighted to have secured two very important contracts in the telecoms and personal finance sectors, that will allow us to create up to 115 new jobs.'
'We are demonstrating we can provide quality at the right price-point and buck the trend of offshoring call centres overseas.'
Sources
29 June 2006: BBC News
Citation
Eurofound (2006), 2Touch, Business expansion in United Kingdom, factsheet number 63710, European Restructuring Monitor. Dublin, https://dev.eurofound.europa.eu/restructuring-events/detail/63710.
This working paper offers a comprehensive methodological overview of the European Restructuring Monitor (ERM) databases. Even though the methodology has not changed over time, new categories have been added, and the way it has been used by researchers and policymakers...
This Eurofound research paper explores key trends in restructuring in recent years, highlighting the companies that announced the largest job losses and job gains in the EU. It builds on an analysis of company announcements recorded in Eurofound’s European Restructuring...
In 2023, thousands of workers in big tech lost their jobs. Meta, Amazon, Google, Apple, Microsoft and Salesforce had been considered to offer good and secure jobs up to this point. Giants of the information and communication technology (ICT) sector,...
In 2024, the automotive sector in the EU came to the fore in public and policy discussions. The focus was on the slowdown in electric vehicle (EV) sales, rising global competition, belated investments in new technologies, and the potential closure...
The more employee monitoring resembles surveillance – with its systematic, continuous and detailed tracking of employees' activities, behaviours or communications – the greater the potential for infringement of both privacy and data protection rights. Although the EU General Data Protection...
Since 2013, Eurofound's ERM database on restructuring-related legislation has been documenting regulatory developments in the Member States of the European Union and Norway which are explicitly or implicitly linked to anticipating and managing change. The most recent update to the...