Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Lanarkshire call centre firm beCogent said on 16 September 2006 it hopes to create 350 new jobs in Erskine near Glasgow by the end of the year. The firm currently employs 1,800 staff and has three call centres sited in Airdrie, Kilmarnock and Erskine. Executive chairman and founder of beCogent, Dermot Jenkinson, said the jobs boost was a result of growing customer demand. He said: 'Many companies are now making a virtue of the fact that their customer contact is handled in the UK as it demonstrates that they are responding directly to what their customers want.'
'The rapid growth of the British call centre industry, and massive investment in training and development, has bred a rich pool of highly skilled customer service operatives.'
'For every company offshoring, there's a company returning to the UK, the true test that service levels provided here are unrivalled and the business benefits significant.'
Eurofound (2006), beCogent, Business expansion in United Kingdom, factsheet number 64089, European Restructuring Monitor. Dublin, https://dev.eurofound.europa.eu/restructuring-events/detail/64089.
This working paper offers a comprehensive methodological overview of the European Restructuring Monitor (ERM) databases. Even though the methodology has not changed over time, new categories have been added, and the way it has been used by researchers and policymakers...
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