Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
BT (British Telecommunications Plc), the UK-based multinational telecommunications company has announced that it will create more than 1,000 new ‘customer advisor’ jobs in its consumer division across the UK. The recruitment drive is already underway. The new call centre jobs are part of the company’s strategy to ensure that by the end of 2020 all customer calls will be answered by staff working in the UK or Ireland. The new jobs are first being offered to staff who are currently working for BT on outsourced contracts.
The CEO of the company's consumer division said: “These new roles will provide better job security, and will mean our people can focus on putting our customers first and offer the best help and support, whether on the phone or online.”
However, the announcement should be considered in the context BT’s recent decision to cut 13,000 jobs worldwide, mainly in back offices and in middle management in the next three years.
Eurofound (2018), BT, Business expansion in United Kingdom, factsheet number 94760, European Restructuring Monitor. Dublin, https://dev.eurofound.europa.eu/restructuring-events/detail/94760.
This working paper offers a comprehensive methodological overview of the European Restructuring Monitor (ERM) databases. Even though the methodology has not changed over time, new categories have been added, and the way it has been used by researchers and policymakers...
This Eurofound research paper explores key trends in restructuring in recent years, highlighting the companies that announced the largest job losses and job gains in the EU. It builds on an analysis of company announcements recorded in Eurofound’s European Restructuring...
In 2023, thousands of workers in big tech lost their jobs. Meta, Amazon, Google, Apple, Microsoft and Salesforce had been considered to offer good and secure jobs up to this point. Giants of the information and communication technology (ICT) sector,...
In 2024, the automotive sector in the EU came to the fore in public and policy discussions. The focus was on the slowdown in electric vehicle (EV) sales, rising global competition, belated investments in new technologies, and the potential closure...
The more employee monitoring resembles surveillance – with its systematic, continuous and detailed tracking of employees' activities, behaviours or communications – the greater the potential for infringement of both privacy and data protection rights. Although the EU General Data Protection...
Since 2013, Eurofound's ERM database on restructuring-related legislation has been documenting regulatory developments in the Member States of the European Union and Norway which are explicitly or implicitly linked to anticipating and managing change. The most recent update to the...
